Terms and conditions
This page contains the terms and conditions for purchasing from IrinasB. Please read the terms and conditions carefully before ordering any part. You must understand that by purchasing any of our products you agree to these terms and conditions.
By placing an order on IrinasB, you warrant that you are at least 18 years old (or have an adult's permission to shop with us) and that you accept these terms and conditions which apply to all orders placed or to be placed on IrinasB, for sale or supply of any products. None of these terms and conditions affect your statutory rights. No other terms or amendments to the terms and conditions shall be binding unless agreed and signed by us.
By accepting these terms and conditions, you agree with the above.
We make every effort to ensure that the prices shown on our website are correct. However, we reserve the right to change them without notice.
After your order has been processed, you will receive an email with your order details. Average transit times are between 1 to 5 business days, depending on destination. We are based in Portugal (Europe), and the customer is responsible for paying any additional duties, customs, charges or taxes imposed by the country of destination for delivery. No customs costs will apply to orders delivered to European Union countries.
3. Declined shipments
If you choose to refuse your order, you will be responsible for any fees that the order may incur and for the cost of shipping it to our address in Portugal. This amount will be deducted from the total refund of your order.
4. Customer complaint
We make an effort to respond to all customer complaints or questions within a maximum period of 5 working days.
5. Force majeure
Events that occur outside IrinasB's control and that are not foreseeable, shall be considered force majeure events, meaning that IrinasB is free of its obligations to comply with contractual agreements. An example of this type of event is a government action or omission, new or amended legislation, conflicts, embargoes, fire or floods, sabotage, accident, war, natural disasters, strikes or lack of supply by suppliers. Force majeure also includes government decisions that adversely affect the market and products, for example, restrictions, warnings, bans, etc.
All products remain the property of IrinasB until payment is made. The price applied is the one defined on the date you placed the order. Shipping costs and fees will be available before confirming the purchase. If you are under 18 years of age, you must have adult approval to buy from IrinasB.
All transactions conducted through IrinasB are handled and transacted by third parties dedicated to leaks so that they can guarantee your protection. Your card information is not stored and all your card information is transacted using SSL encryption. Please read the terms and conditions of the payment method chosen for the transaction as they will be responsible for the transaction made.
7. Local fees
Please note that local taxes (sales tax, customs fees) may apply depending on your region and your local customs duties. These fees are the sole responsibility of the customer.
8.1 Right to terminate the contract
In accordance with the applicable rules, if you are contracting as a consumer, the customer has the legally enshrined right to terminate the contract, up to 14 days after its conclusion, without giving any reason.
The free withdrawal period will expire after 14 days from the day on which the customer (or a third party – other than the delivery person – indicated by you) physically purchases several items in an order delivered separately, 14 days from the day on which the customer (or this third party indicated by you) physically purchased the last product. To exercise the right to free termination of the contract, the customer can contact us through the telephone number 917949012, to the e-mail [email protected] or through our contact form, of his decision to terminate the present contract by a unambiguous statement (example: a letter sent by post or email). The customer may use the model resolution form, as set out in the Appendix. However, the consumer may exercise the right of free withdrawal by any means, and the use of any of the aforementioned means is not mandatory.
In order to respect the period for free termination of the contract, simply send your communication regarding your exercise of the right of withdrawal before the termination period of the contract expires.
Effects of terminating the contract
If the customer withdraws from the Contract, we will refund the amount paid for the products, including delivery costs to the original place of delivery (with the exception of additional costs arising from the customer not returning using any of the free methods mentioned in Clause 8.3 et seq. ) without undue delay and provided that it does not exceed a period of 14 days from the day on which you were informed of your decision to terminate this contract. We will make the refund using the same payment method that the customer used for the original transaction. In any case, the customer will not pay any fees arising from said refund. Notwithstanding the foregoing, we may withhold the refund until we receive the goods back, or until the customer shows evidence that he has returned them.
The deadline is met if the customer returns the products before the 14-day period has expired.
Unless the customer delivers the products to our IrinasB store in Portugal or returns the products through a carrier determined by us, the customer must bear the return costs.
The customer is only responsible for a possible decrease in the value of the goods resulting from delivery, and not for what is necessary to establish the nature, characteristics and functioning of the products.
Note that, after delivery of the order, if the customer exercises the right to terminate the contract and makes the return through a carrier chosen by him and not by IrinasB, we cannot assume the risk in the return packaging when referring to causes not imputed. to IrinasB.
Likewise, the customer is responsible for the contents of the return package when choosing one of the return methods offered by IrinasB. In case there is an error in the contents of the return package not charged to IrinasB, we have the right to charge the costs associated with the corresponding return to the customer, if applicable.
All rights recognized by the law in force will be safeguarded.
Resolution Form Template
8.2 Contractual right to return products.
The customer will be responsible for the direct costs of returning the product if he does not return it to an IrinasB store in Portugal or if he does not return the products by a carrier determined by us.
The Customer can exercise his right to return the products in accordance with the terms set out in clause 8.1 above for the exercise of the right of free termination of the contract. However, the customer must inform us of his intention to return the products and deliver the products to us within a period of 14 days from the confirmation of shipment.
8.3 Conditions for exercising the contractual right to return products
The customer does not have the contractual right to return the products, provided for in clause 8.2 regarding the following products:
Supply of goods made according to the consumer's specifications or clearly personalized. In this case, the customer has a period of 7 days from the confirmation of the shipment.
The contractual right to return products must apply exclusively to products that can be returned in the same conditions in which the customer received them. No refunds will be made if the product has been used or if it has been damaged; therefore, the customer should be careful with the products while they are in their possession. Please return the item, using or including the original packaging. It must also include all instructions, labels, documents and packaging of the products.
Upon return, the respective products must be returned as indicated:
(i) Returns at the IrinasB store
(ii) Returns by carrier: When returning the product(s) by a carrier determined by us, you must contact us through our form or through the telephone number 917949012, so that the product is delivered to the place of original delivery. must send the product in the same packaging received.
If you do not intend to return the products through the free options available, the customer will be responsible for the return costs. Please note that if you decide to return the items to us for collection we are entitled to charge you for any expenses we may incur. After examining the item, we will let you know if you are entitled to a refund of the amounts paid. Delivery costs will be refunded when the contractual right to return the products is exercised within the contractually defined period and all the products in question are returned. The return will be carried out as soon as possible and, in any case, within 14 days from the date on which the customer communicated their intention to return the products. products back or until the customer shows evidence that the products shipped the products. The return will be made using the same means of payment that the customer used to pay for the purchase. If you have any questions, please contact us through our contact form or through the telephone number 917949012. the right to freely terminate the contract legally attributed to the consumer, namely with regard to limiting the powers of inspection and handling of goods.
IrinasB reserves the right to cancel and refund any order suspected of fraud in order to guarantee the security of our consumers' transactions through our online services.
IrinasB reserves the right to resort to all solutions provided by law to deal with any violation or disrespect for these Terms and Conditions, including the right to block access to the site/or forward information about transactions to authorities or suppliers of payments. Individuals who violate the restriction of password protected areas on the website may be subject to legal action.
10. Who we are
Irina Isaura Teixeira Ferreira, Rua Francisco Sousa Gomes nº9 Nogueiró, 4715-403 Braga, Portugal, Telephone: 917949012
Email: [email protected]
11. Alternative resolution of consumer disputes
In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity:
- National Center for Information and Arbitration of Consumer Disputes
- Coimbra District Consumer Conflict Arbitration Center
- Lisbon Consumer Dispute Arbitration Center
- Madeira Consumer Conflict Arbitration Center
- Porto Information and Arbitration Center
- Vale do Ave Information and Arbitration Center
- Information and Arbitration Center of the Cávado Valley
- Algarve Information, Mediation and Arbitration Center
More information on the Consumer Portal (www.consumidor.pt).
Under the terms of Decree-Law No. 24/2014, of February 14, applicable to contracts concluded at a distance, you have the right to freely terminate a new contract, without giving any reason, within a period of 14 calendar days from the date of order date.
In case you cancel the order and return it within the period indicated above, the payment will be refunded by the same means that you made it, no later than 14 days after we have received your communication and order.
To terminate the contract contact us by email, to [email protected], or through our services through the numbers: +351919749012 ; during working days, from 10 am to 1 pm and from 2 pm to 6 pm.
12. Additional Information
IrinasB reserves the right to change any information, including prices, technical specifications, purchase terms and product offerings without prior notice. In the event that a product is out of stock, IrinasB has the right to cancel the order and refund the amount paid in any way the customer wishes. IrinasB must also notify the customer if there are equivalent products.
Please note that use of this site and any other of our services constitutes acceptance of these terms and conditions.
Introduction, scope and object of the cookies policy
This text establishes the Cookies Policy on the use of the website www.irinasb.com and the purchase of products made by a user.
We may collect the following information:
- Contact information, including email address;
- Demographic information such as postal code, preferences and interests;
- Other information relevant to customer surveys and/or offers.
To know the information we collect, consult the list of cookies.
what we do with the information collected
IrinasB, its subcontractors or partners are the entities that can access and use the information collected by cookies. We do not store personally identifiable information in the cookies used, nor are they used to direct advertising to the user based on their navigation, nor for other advertising purposes of our own or third parties.
The user can access the browser configuration options at any time and disable part or all of the cookies on this website. By blocking cookies, it may affect your experience on this site as a user. Click here for more information on how to enable, restrict, block or unblock cookies.
type of cookies
We inform you that the IrinasB website (www.irinasb.com) uses two groups of cookies: temporary and permanent. Temporary cookies remain in the cookie file and are automatically deleted from the equipment when the user closes the browser session, while permanent cookies are stored at the browser level on the access equipment and allow the identification of the user on the next visit to the website and they are stored on the device until the user deletes them manually or until the expiration date expires.
type of cookie
Essential cookies allow the user to browse the site and use the features available, such as accessing secure areas of the site such as the personal area. Without these cookies, the features will not work properly.
- Analytical cookies used anonymously allow to obtain aggregated data for statistical analysis and improvement of the website.
- Functional cookies allow for easy and personalized navigation, by saving the user's preferences regarding the use of the website.
- Third-party cookies, we use third-party components, so there are cookies from other entities such as YouTube, Facebook, Twitter, Google Analytics, among others, and that use independent cookies.
- Session cookies can be temporary or permanent. Temporary session cookies are used to collect data during navigation and remain in the cookie file until the user leaves the website, thus being deleted when the user closes the browser window. Permanent cookies stay. They are essential for analysis and for the website to adapt navigation to the user's preferences and interests.
- Advertising cookies are used to target advertising based on the interest and browsing habits of each user, to meet their needs.
Consult the list of cookies and the information they keep from any user when browsing this website
- Cookie Name- Cookie Description
- CART – The association with the user's shopping cart.
- CATEGORY_INFO – Stores the category information on the page, allows you to display pages faster.
- COMPARE – Stores the products that the user contains in the comparison list.
- CURRENCY – Preferred currency used.
- CUSTOMER – The identification (ID) of the user on the site.
- CUSTOMER_AUTH – An indicator for when the user is logged in to the site.
- CUSTOMER_INFO – An encrypted version of the customer group the user belongs to.
- CUSTOMER_SEGMENT_IDS – Stores the identification (ID) of the user segment.
- EXTERNAL_NO_CACHE – A flag, which indicates whether the cache is disabled or not.
- FRONTEND – The user's session ID on the server.
- GUEST-VIEW – Allows users (guests) to edit their orders.
- LAST_CATEGORY – The last category the user visited.
- LAST_PRODUCT – The most recent products that the user consulted.
- NEWMESSAGE – Indicates when a new message has been received.
- NO_CACHE – Indicates whether it is allowed to use the cache.
- PERSISTENT_SHOPPING_CART – A link to cart information and display history if the user queries the site.
- POLL – The identification (ID) of the polls that the user has recently participated in.
- POLLN – Information regarding polls that the user participated in.
- RECENTLYCOMPARED – Products that the user has recently compared.
- STF – Information about the products that the user has sent to other people via email.
- STORE – The display of the website or the language that the user has selected.
- VIEWED_PRODUCT_IDS – The products recently viewed by the user.
- WISHLIST – An encrypted list of products that the user has added to the wish list.
- WISHLIST_CNT – The number of products in the user's wish list.
Cookies collected by third parties
Consult the list of cookies collected by third parties with your account initiated in one of the entities and the information they keep from any user when browsing this website.
For more information about cookies and their use, we suggest you consult the following links, which are presented in English or Portuguese.
- All About Cookies
- Google and YouTube Cookies
- facebook cookies
- Yotpo Cookies